Feedback and Complaints

Autism Experiences Wellington Trust

At Autism Experiences Wellington (AEW), we want our programmes to be safe, positive, and supportive for every child and whānau.
We welcome all feedback — including concerns and complaints — because it helps us learn and continue to improve.
If something isn’t working for you or your child, please don’t hesitate to reach out.

How to Give Feedback or Make a Complaint

You can tell us your feedback or concerns in whatever way works best for you:

talk with one of our Programme Supervisors
email or speak with any member of the AEW Executive
contact our Chair: chair@autismexperiences.org.nz
fill out our online feedback form

You can also ask someone you trust to help you make a complaint.

What Happens When You Raise a Concern

We will:

listen respectfully
take your concern seriously
keep your information private as much as possible
look into what happened
keep you informed about what we are doing
aim to resolve the issue within 14 working days
let you know if we need more time

If the issue is serious or sensitive, we may use an independent person to help with the investigation.

Your Rights

You have the right to:

raise a concern without fear of being treated differently
bring a support person or independent advocate
ask for information or communication in a way that works for you
be treated fairly and respectfully
ask for a review if you are not satisfied with the outcome

If You Are Not Satisfied With the Outcome

You can ask for:

a review by the AEW Executive Committee Chair, or
a review by an independent person

You can also contact external agencies:

Oranga Tamariki – for concerns about a child’s safety
Te Kāhui Kāhu – for issues relating to social service accreditation
Office of the Ombudsman
Human Rights Commission
Independent advocacy or disability services

We will help you access these options if you need support.

Why Your Feedback Matters

Your feedback helps us:

improve our programmes
strengthen safety
support volunteers
make AEW better for all autistic children and their whānau